ONLINE HEARING TEST
HEAR CARE FINDER
Types of hearing loss
Evoke smart hearing aid app
Users recommend SoundSense Learn
Widex BEYOND Z™
UNIQUE hearing aids
Other hearing aids
Hearing aid types
The Widex Sound
Support & Care
File a complaint
Support & Care
TWO APPS FOR WIDEX EVOKE™
With EVOKE you can use one of two types of apps to control your hearing aids from your Android and Apple devices.
The TONELINK app covers key functions like changing programs, while the EVOKE app also features SoundSense Learn, which guides you to personalised hearing.
The EVOKE app >
The EVOKE app is only for EVOKE F2, RIC 312 D, BTE 13 D models.
The TONELINK app >
The TONELINK app is for all EVOKE models.
EVOKE™ APP - SUPPORT
EVOKE HEARING AID APP
The EVOKE hearing aid app works with Android and Apple devices. Check the compatibility list for supported models.
see detailed information
DESIGNED TO GIVE YOU THE
The EVOKE app is designed to give you the convenience of remotely controlling your hearing aids through an Android or Apple device you readily have at hand.
The EVOKE app covers key functions like changing programs and includes SoundSense Learn, which guides you to personalised hearing.
GET CLOSER TO THE EVOKE APP
EVOKE APP SUPPORT
Connect TV PLAY to the TV
Pair TV PLAY with Widex EVOKE™ hearing aids
. Place TV PLAY discreetly in front of or behind the TV
FOR EVOKE APP USERS
Find an answer to your question about the EVOKE app in the FAQ section.
Need more assistance?
find your hearing care professional
What is SoundSense Learn?
SoundSense Learn optimizes your hearing experience in a given sound environment. Whenever you encounter sound environments where you would like to optimize the sound, go to SoundSense Learn and follow the simple instructions.
Compare two different sound profiles, indicate which one you like more, and then let SoundSense Learn calculate your preference. The more comparisons you do, the more SoundSense Learn will learn about your preferences. You can then save the settings as a program and use them whenever you would like.
Please note that SoundSense Learn is exclusively available on selected Evoke hearing aids (440, 330, 220).
How do I delete personal programs?
Select “Sound menu”, then press the icon in the top-right corner which takes you to the edit menu. Click on "Delete program", and you will be asked to confirm this action.
Can I stream sound from my Android phone directly to my hearing aids?
Not at this time. We recommend using the COM-DEX solution to stream to both ears with an Android phone.
Why is it that my Android phone does not connect to both of my hearing aids, and the connection does not seem stable?
Your phone probably does not fully comply with the Android Bluetooth LE protocol. Please check the Widex Evoke app compatibility list for phone models supported, or check with your hearing care professional.
Why does the streaming experience differ when using different music or video streaming apps?
When streaming music or video, the traveling of data can be affected by many factors in the entire wireless network. Often, poor internet connection or streaming high-definition data can cause interruptions to your listening experience.
How do I turn off notification sounds from other apps (e.g., Gmail, Facebook)?
The hearing aids play all the sounds that the iOS tells them to stream. Refer to your iPhone and/or the individual app settings to disable sounds generated by other apps. Go to Settings > Notifications or Settings > Sounds, to configure your preferences.
Can I control my default streaming to my car's Bluetooth system?
No. The iPhone (iOS) decides the default routing of the audio streaming automatically and currently does not provide a setting for users to change the default.
How do I see which version of hearing aid firmware I'm using?
On the app home screen, press the Menu icon in the top left corner and then select “About". The firmware version is listed here.
Why are you asking to access my camera and photos?
The app would like to access your photos and camera to allow you to personalize programs by adding your own photos.
Why are you asking to use my location?
The app would like to access your location to allow you to define locations where programs are automatically activated and to enable the Find my hearing aids feature.
Why can't I use "Find my hearing aids"?
You may not have given permission to the app to access your location. Go to: Settings > scroll down to the Evoke app > Location > select Always Or: You may have disabled Location Services altogether. Go to Settings > Privacy > Location Services and enable Location Services.
Can TV PLAY support multiple sets of hearing aids?
Yes. TV PLAY does not have restrictions on how many sets of hearing aids it can stream to.
Which hearing aid model is compatible with TV PLAY?
Currently, EVOKE 2.4GHz (E-F2) is compatible with TV PLAY.
How do I control streaming?
You need to use the WIDEX EVOKE App to start/stop streaming and to adjust the streaming volumes.
How to start and stop streaming from TV PLAY
Once your hearing aids are paired with TV PLAY, the EVOKE App automatically displays a new TV PLAY program. To start streaming, switch to this program. To stop streaming, switch to another program.
How come I don't see the TV PLAY program in my EVOKE App?
Try pairing your hearing aids with TV PLAY again. Once your hearing aids are paired with TV PLAY, the EVOKE APP automatically displays a new TV PLAY program.
Why do I sometimes experience interference in the streaming sound?
Radio transmissions can be disturbed by other electromagnetic fields, which may come from, for example, power lines, Wi-Fi, and microwave ovens.
Why does my TV not play any sound for other people watching the TV?
There can be different reasons. You might have connected the audio to the TV's headphone plug via a mini jack-to-jack cable (which is not included in your TV PLAY package). Some TVs might have a settings menu to control whether the TV speaker plays sound or not.
Do I have to attach TV PLAY to the back of the TV? Can I place it on a bench?
No, you don't have to attach TV PLAY to the back of the TV. You can place it on the TV bench.
How many TV PLAY devices can my hearing aids pair with?
Currently, your hearing aids can pair with 1 TV PLAY device at a time.
What is the difference between TV PLAY and TV-DEX?
TV PLAY is compatible with EVOKE 2.4GHz hearing aids with direct streaming capabilities.
TV-DEX is compatible with DREAM, UNIQUE, BEYOND and EVOKE series, except for the form factor CIC-micro, which does not provide wireless capability.
THE FREE EVOKE APP
The EVOKE hearing aid never forgets what you prefer
Experience the world's first smart hearing aid!